remi01 Privacy Policy

1. Introduction

remi01 ("we," "us," "our") is committed to protecting the privacy and personal data of every user who accesses or uses our online betting and casino platform at https://remi01.cam. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information in connection with your use of the remi01 platform and any associated communications we send you.

This Privacy Policy applies to all users of the remi01 platform, including registered account holders and visitors who browse without registering. By using remi01, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of the platform and contact us to arrange account closure and deletion of your data.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account on remi01 or use our services, we collect the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, nationality, and Indonesian national identity card (KTP) number or passport number.
• Contact Data: Email address, mobile phone number, and residential address (province, city, postal code).
• Account Data: Username, password (stored in encrypted/hashed form), account preferences, and communication preferences.
• Financial Data: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and other Indonesian banks), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and balances denominated in Indonesian Rupiah (IDR).
• Verification Documents: Copies of government-issued identity documents submitted for KYC (Know Your Customer) verification, including KTP, passport, driver's license, and supporting proof-of-address documents.
• Communications Data: Records of your communications with our customer support team (live chat transcripts, email correspondence, and WhatsApp messages where applicable).

2.2 Information We Collect Automatically

When you access the remi01 platform, our systems automatically collect:

• Technical Data: IP address, device type, operating system version, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, game sessions initiated, bets placed, features used, search queries entered, and click/interaction patterns within the platform.
• Location Data: Approximate geographic location derived from your IP address (at city/region level). We do not collect precise GPS-level location data without your explicit consent.
• Betting & Gaming Data: Complete records of all wagers, game sessions, results, bonus activities, and platform interactions. This data is maintained for compliance, dispute resolution, and responsible gaming monitoring purposes.
• Cookie Data: Session identifiers, authentication tokens, preference settings, and behavioral tracking data as described in Section 8 (Cookies).

3. How We Collect Your Data

remi01 collects your personal information through the following means:

• Direct Registration: Information you enter when creating your remi01 account.
• Account Verification (KYC): Documents you submit to verify your identity and comply with our anti-money laundering (AML) obligations.
• Transactional Activity: Data generated when you deposit funds, place bets, or withdraw winnings.
• Customer Support Interactions: Information you provide when contacting our support team via live chat, email, or WhatsApp.
• Automated Technologies: Cookies, session trackers, server logs, and analytics tools that capture your interaction with our platform. See Section 8 for full details.
• Third-Party Verification Providers: In some cases, we may verify your identity or check your details against third-party databases as part of our KYC and AML obligations.

4. How We Use Your Information

remi01 uses the personal information we collect for the following purposes:

5. Legal Basis for Processing

remi01 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide you with the remi01 service as described in our Terms and Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC/AML obligations, age verification, responsible gaming requirements, and financial record-keeping mandates.
• Legitimate Interests: Processing we determine is in our or our users' legitimate interests, including platform security, fraud prevention, service improvement, and responsible gaming monitoring — provided these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent (e.g., for marketing communications or optional analytics), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Sharing Your Information

6.1 Who We Share Data With

remi01 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with the following categories of recipient only as strictly necessary:

• Payment Processors & Banks: Your financial data is shared with the payment institutions you select (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, etc.) to process deposits and withdrawals. Each institution operates under its own privacy policy.
• Identity Verification Providers: Your KYC documents may be shared with third-party identity verification services engaged by remi01 to comply with AML regulations. These providers are contractually bound to process your data only for verification purposes.
• Game Content Providers: Technical session data is shared with our licensed game studio partners to deliver game content. Studios do not receive your full profile or financial data.
• IT Infrastructure & Cloud Providers: Data is hosted on secure servers managed by reputable infrastructure providers bound by data processing agreements with remi01.
• Legal and Regulatory Authorities: We may disclose your data to regulatory bodies, law enforcement agencies, or judicial authorities if required by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Professional Advisors: Our legal, accounting, and auditing advisors may access your data under strict confidentiality obligations where necessary for their professional functions.

6.2 Data Processors

All third parties engaged by remi01 to process personal data on our behalf are required to enter into data processing agreements that impose obligations equivalent to those in this Privacy Policy. These processors may only process your data in accordance with our documented instructions and for no other purpose.

7. Data Retention

remi01 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, subject to the following minimum retention periods:

• Active Account Data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, to comply with AML and financial record-keeping requirements.
• KYC Verification Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable regulatory obligations.
• Transaction Records: All deposit, withdrawal, and betting records are retained for a minimum of 7 years for financial audit and regulatory compliance purposes.
• Customer Support Communications: Retained for 3 years from the date of last interaction, unless longer retention is required for ongoing disputes or legal claims.
• Marketing Consent Records: Retained for the duration of your consent plus 3 years after withdrawal or account closure.
• Technical and Usage Logs: Retained for 12 months in detail, then aggregated and anonymized for longer-term trend analysis.

When your data is no longer required under any applicable retention period, remi01 will securely delete or anonymize it in a manner that prevents reconstruction.

8. Cookies & Tracking Technologies

8.1 What Cookies We Use

remi01 uses the following categories of cookies and similar tracking technologies:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication tokens, security tokens, and load-balancing cookies. These cannot be disabled without impacting core platform functionality.
• Performance & Analytics Cookies: Used to measure platform performance, track page load times, and identify technical errors. Data collected is aggregated and does not personally identify individual users.
• Functional Cookies: Store your preferences such as language settings, notification preferences, and odds format selection to improve your experience on return visits.
• Responsible Gaming Cookies: Support our responsible gaming monitoring systems by tracking session duration, betting frequency, and deposit patterns to identify potentially problematic behaviors.
• Security Cookies: Assist in detecting and preventing fraudulent activity, bot access, and unauthorized account access attempts.

8.2 Managing Cookie Preferences

You can control non-essential cookies through your browser settings. Most browsers allow you to block, delete, or be notified of cookies. However, disabling essential cookies will impair your ability to log in, make deposits, and use core platform features. Detailed instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available through each browser's help documentation.

remi01 does not use third-party advertising cookies or behavioral advertising networks. We do not track your activity across other websites for advertising purposes.

9. Data Security Measures

remi01 takes the security of your personal data seriously and implements a layered set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your browser and remi01 servers is encrypted using TLS 1.3 (256-bit SSL). Look for the padlock icon in your browser address bar.
• Encryption at Rest: Sensitive personal data, financial records, and identity documents are encrypted at rest using AES-256 encryption on our secure servers.
• Access Controls: Access to personal data is strictly limited to remi01 employees and contractors who require it to perform their specific job functions. Access is controlled through role-based permissions, multi-factor authentication, and audit logging.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits by qualified third-party security firms. Critical vulnerabilities are remediated according to a defined SLA.
• Incident Response: In the event of a data breach that affects your rights and freedoms, remi01 will notify you and relevant regulatory authorities within 72 hours of becoming aware of the incident, as required by applicable data protection standards.

10. Your Privacy Rights

As a user of remi01, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data remi01 holds about you, along with information about how it is being used. We will provide this free of charge within 30 days of your request.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account dashboard or by contacting support.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected. Note that we may be unable to delete certain data where we have overriding legal obligations to retain it (e.g., AML and financial record-keeping requirements).
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling and certain types of analytics. We will honor such objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you can withdraw that consent at any time by updating your account preferences or contacting [email protected].
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data while a complaint or request is being evaluated.

To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Data Rights Request – [Your Username]". We will respond within 5 business days to acknowledge your request and within 30 calendar days to fulfill it. Identity verification may be required before we process certain requests to protect the security of your account.

11. Minors & Age Verification

remi01 is strictly an adult-only platform. You must be at least 21 years of age to register an account and use our services. We do not knowingly collect personal information from individuals under 21 years of age.

As part of our account registration and KYC process, remi01 verifies the age of all users through documentation review. Where we detect that a registered user is under 21 years of age, we will immediately suspend the account, void all bets placed during the period of suspected underage gambling, return deposited funds to the originating payment method, and delete the account data.

If you are a parent or guardian and believe your child has registered on the remi01 platform, please contact us immediately at [email protected] with the subject "Underage Account Report." We take these reports extremely seriously and will respond within 24 hours.

12. Responsible Gaming Data

remi01 collects and processes certain data specifically for responsible gaming purposes, including:

• Monitoring of betting patterns, session durations, and deposit frequency to detect signs of potentially problematic gambling behavior.
• Recording of self-imposed limits you set (deposit limits, session time limits, loss limits) and your responses to responsible gaming check-in prompts.
• Documentation of self-exclusion requests and the enforcement of exclusion periods.
• Records of communications with our responsible gaming support team.

This responsible gaming data is processed on the basis of both our legal obligations as a licensed operator and our legitimate interest in protecting our users from harm. This data is not used for marketing purposes and is not shared with third parties except where required by regulatory authorities. For more information on the responsible gaming tools available to you, please visit our Responsible Gaming page.

13. International Data Transfers

remi01 operates internationally, and your personal data may be transferred to and processed in countries outside Indonesia. Where such transfers occur, remi01 ensures appropriate safeguards are in place to protect your data, including the use of standard contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms.

Our primary data storage infrastructure is located in data centers operating under internationally recognized security standards (ISO 27001 or equivalent). Any third-party service providers who receive your data under international transfer arrangements are required to provide an equivalent level of data protection to that provided under this Privacy Policy.

14. Third-Party Services

The remi01 platform integrates with third-party services to deliver game content, process payments, and provide customer support. These third-party services may set their own cookies or collect data independently, subject to their own privacy policies:

• Game Studio Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft, and other licensed studios receive session data necessary to deliver game content. They do not receive your full personal profile.
• Payment Service Providers: Your payment transactions are processed by the respective bank or e-wallet you select. Each provider maintains its own privacy policy governing your financial data within their systems.
• Analytics Services: We use privacy-preserving analytics tools to measure platform performance. Where third-party analytics providers are used, we ensure they operate in compliance with applicable data protection standards and do not use your data for their own commercial purposes.

remi01 is not responsible for the privacy practices of independent third-party services. We recommend reviewing the privacy policies of any third-party service you interact with in connection with using remi01.

15. Changes to This Policy

remi01 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this document.
• Send a notification to your registered email address summarizing the key changes.
• Post a prominent notice on the remi01 platform for at least 30 days following the change.

Your continued use of the remi01 platform following the effective date of any amended Privacy Policy constitutes your acceptance of those changes. If you disagree with the updated Policy, you should stop using the platform and contact us to arrange account closure and data deletion.

16. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our privacy team:

We value your trust and are committed to handling all privacy enquiries with care, professionalism, and the seriousness they deserve. remi01 regards the responsible stewardship of your personal data as a core part of our commitment to being a trustworthy, player-first platform for Indonesian bettors.